Support

Last updated 30 September 2026

Need a hand? Wonder Rails is a small, independent project, and we’re happy to help — with the trains, a purchase, or your account.

Contact us

Email support@WonderRails.com. Please tell us which device and browser (or the iPhone and iPad app) you’re using, and for anything about a purchase, the email address you signed in with. If you see a support reference in the parent area (it starts with WR-), include it too. Please don’t send card numbers or passwords — we’ll never ask for them.

Getting to the parent area

Buying, signing in and restoring all live in the parent area, away from little hands. On the railway, open Settings and choose For parents, then answer the grown-ups question. (If Junior Conductor is on, switch it off first — it never shows the parent area.)

Opening your purchase on another device

1. Open WonderRails.com on the new device and go to the parent area.
2. Sign in the same way you did when you bought — with the same Google account, or a sign-in link sent to the same email address.
3. The Original Collection opens by itself once your account is recognised. If it doesn’t, press Restore purchases.

You won’t be charged again. If the collection still doesn’t open, email us with the address you signed in with.

In the iPhone and iPad app

The app works the same way, with no sign-in: open Settings, choose For parents and answer the grown-ups question.

• Buying: the Original Collection is an in-app purchase through Apple’s App Store, charged to your Apple Account.
• Ask to Buy: if a family organizer needs to approve the purchase, the parent area says it’s waiting. The worlds open by themselves once it’s approved — there’s no need to buy again.
• On another iPhone or iPad: sign in to the App Store with the same Apple Account, open the parent area and press Restore purchases. You won’t be charged again.
• Receipts and refunds: Apple sends the receipt. To ask for a refund, go to reportaproblem.apple.com; see our Refund Policy.
• Your data: the app has no account to delete. Deleting the app removes everything it kept on the device; for the anonymous purchase record, see our Privacy Policy.

A purchase in the app and a purchase on the website are separate for now: each opens the collection where it was bought.

Receipts and payment questions

On the website, purchases are sold through Link (a Stripe service), which sends your receipt and appears on your statement as LINK.COM*. For payment questions you can contact us or Link support. Refunds are explained in our Refund Policy.

Deleting your account and data

To delete your Wonder Rails account, email support@WonderRails.com from the address on the account and ask us to delete it. We’ll confirm before we do it. When we delete an account:

• Your sign-in account (email address and account ID) is removed.
• The collection can no longer be opened with that account. Deleting an account is not a refund.
• We keep only the minimum purchase record we’re required to keep for tax and accounting.

Information on a device lives in that browser. To remove it, sign out in the parent area and clear this site’s data in your browser settings. Stripe keeps its own payment records; you can ask Link support to delete them.

Something not working?

• Try reloading the page, and make sure your browser is up to date. In the app, close it and open it again, and check for an update in the App Store.
• If things feel slow, open Settings and choose a lower quality.
• Sound starts switched off — press Whistle, Go or Stop, or tap a train, to switch it on.